Refund & Business Policy
Please read our policies below before placing an order to ensure a smooth and enjoyable shopping experience
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All Sales Are Final
• All orders are final sale. We do not refund we only do exchanges for lost or damaged items • Please double-check all sizes, spellings, and customization details before submitting your order to ensure accuracy.
Shipping VERY IMPORTANT ‼️
PRE ORDER items: Please allow 2–3 weeks for delivery due to custom nature and detailed craftsmanship of our products.
On hand items: (jewerly & hello kitty bags ) Ship within 2–3 business days. Once shipped, U.S. delivery typically takes 5–7 business days.
Please note that delivery times may vary depending on the carrier and your location.
ALO & LULU LEMON ⬇️⬇️
Processing & Shipping Time
These items are primarily operates on a preorder-based system due to customer size request
Preorders for alo & lulu items are placed with our vendor immediately after each preorder window closes. Vendor processing and shipping typically takes approximately 7 - 10business days. You can pay for express shipping if you do you will receive your order in 3-5 days after ordering !
Non - pre order items take 7-10 business days Once items arrive to us, all orders are processed and shipped within 1-3 business days.
Estimated delivery time:
→ 1-2 weeks from purchase date
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are:
Note: Delivery times are estimates and may vary due to carrier delays, customs, or other unforeseen issues.
You will receive a confirmation email shortly after your purchase is completed. Once your order has finished processing, we will send a separate email with your tracking number. We truly appreciate your patience and kindly ask that you allow the full processing time before expecting your tracking update. Thank you so much for your support!
Order Cancellations
You have a 1–2 hour window after placing your order to request a cancellation
To cancel within this window, please email us immediately with your order number and full name.
Damaged or Lost Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery .
• Email us at our business email with:
• Your order number
• Your email address used for the order
• Clear photos of the damaged or incorrect item(s)
• We to resolve the issue as quickly as possible.
• If your order is lost in transit, we will investigate and, if confirmed, replace the item at no additional cost.
Customer Information
• We are not responsible for orders shipped to incorrect addresses or email confirmations sent to incorrect emails provided at checkout.
• Please ensure that all customer information is accurate before submitting your order.
Chargebacks & Disputes
• By making a purchase with Jewelz by LD, you agree not to file chargebacks or false claims.
• Any false claims will be investigated and handled accordingly.